Shipping policy

Order processing

Orders are normally prepared within 2–5 business days. Processing can take longer during high-volume periods or when an item requires an additional availability check.

Shipping rates and delivery estimates

Available shipping methods, prices and estimated delivery windows are shown at checkout before payment. Delivery estimates begin after processing and are not guaranteed carrier deadlines.

Tracking

When tracking is available, it is sent to the email address used at checkout. Tracking can take up to 72 hours to show its first carrier scan.

Address changes

Contact customer support as soon as possible if an address is incorrect. Once an order has been handed to the carrier, we cannot guarantee that the address can be changed or the parcel rerouted.

Delays and delivery issues

Carrier delays, customs reviews, weather and other events outside our control can affect delivery. If tracking has not updated for an extended period, contact customer support with your order number so the shipment can be reviewed.

International orders

International availability is shown at checkout. Import taxes, duties or carrier handling charges may be collected by the destination country and are the recipient’s responsibility unless checkout explicitly states otherwise.